Setting Your Emergency Address

Due to recent regulations (https://www.fcc.gov/mlts-911-requirements) all Zoom phone uses are required to have a dispatchable emergency address set, regardless of whether you work on or off campus.

This applies only to Zoom users with Zoom phone, not to regular users. It also does not apply when you are using your Zoom phone mobile app, only your Zoom phone desktop or iPad app.

Setting your emergency address requires several steps.

Updating your current address

Within the Zoom app on your computer, on the Phone tab, you may see a small red notification arrow in the upper right corner.

If you see : Please click on it and follow the prompts to allow Zoom to access your current location. You may need admin access to authorize this on some Macs.

If you see : Please click on it and follow the prompts to add an Emergency Address for where you are currently physically located (i.e. if you are at home, do not enter your office address). If you are on campus Zoom may auto-detect your location, in which case you may confirm or correct it.

If you are off-campus, please select personal address, and if you are on-campus, please select company address.
Be as precise as possible, including floor number in Address Line 2, if applicable.
This information will only be used in the event of an emergency call to 911 from your Zoom desktop app.
If this is your primary work location, you may set it as your default, then select Add.
Zoom will verify your address and may suggest a similar verified address to use.

After you update

You may see the arrow notification return when you are in a new location, for example when you return to campus. Whenever you see that arrow, please update your location accordingly. Your location may already be listed and available to select. Once Zoom has "learned" your locations you won't see any more new prompts for location.

Setting your default address

Once you have entered the address for your primary location (assigned campus office, home office for permanent remote work, etc.) it is important to set it as your default location, if you did not already do so in the steps above.

Go to zoom.us, select Phone from the left menu, then select Settings (or click here)
Check your default Emergency Address. If it is not correct, or if it lists Fuller's default address (135 N Oakland), please edit it to set the correct location.
You may choose any company address or personal address which you previously entered in the steps above.
If you do not see an appropriate personal address, you may click on Personal Emergency Address and Add one.

If you have any questions or run into any difficulty, please contact vcsupport@fuller.edu