Using Zoom Phones to Make and Receive Calls
Making a Call
From the Zoom desktop client, click Phone 
You may then dial a number using the on-screen or keyboard number pad, or search for a contact. All internal contacts (Fuller staff with a Zoom phone account) will automatically be available.
Selecting Caller ID
One advantage of Zoom Phones is that you may choose your outgoing caller ID from below the dialer in the Zoom application. Your particular setup will vary, but you may see any combination of direct lines, call queues lines, and auto-receptionist lines. You will also see the “Main Company Number” as an option, if someone calls this number back they will reach the main switchboard. It is recommended that you avoid using this number as your Caller ID.
The caller ID is the phone number that shows on the receiving line for callbacks. The caller ID name will, in most cases, show as "Fuller Seminary".
Receiving Calls
When you receive a phone call, a notification will appear on your desktop, along with a ringtone (make sure your computer audio is muted and any external speakers are on). It will also ring simultaneously on your mobile device if you have the Zoom app installed there.
You may accept the call, decline the call (which will send it to voicemail), or dismiss the call (if in a call queue it will continue to ring for other queue members). If you are currently in a call you will have the option to place the current call on hold, send the incoming call to voicemail, or end the current call and answer the incoming call.
If you are currently in a Zoom meeting and have it set to receive calls, you may hold the meeting audio and accept the call (you will remain in the meeting but only hear and speak to the phone call), send the incoming call to voicemail, or leave the meeting and accept the call.
In-Call Controls
Mute or unmute your mic.
Display a dial pad to enter numbers during the call. For example, the dial pad allows you to select an option during an interactive answering machine or to enter an extension number.
Open audio settings and change the volume of your speaker or mic.
Display a dial pad to enter a number and add another person to the call (three-way call). Each person will remain on a separate line. Click or tap their name or number to switch between each person. To merge the calls and enable three-way calling, click or tap the merge icon and select the person or number to merge with.
Place the call on hold or resume the call. The receiving party will hear music while they're on hold. You can customize your hold music in the Zoom web portal. While the call is on hold, you switch the call to another device (Zoom desktop app, mobile client, or desk phone) by clicking on the Lines tab on that device.
Transfer the call to another number. You can also transfer the call to voicemail.
