What are Zoom Phones?
Zoom phones are a paid add-on to the Zoom app on your computer (or mobile device) so that you can use Zoom to make and receive phone calls. It has all the normal features of a phone, like voicemail, along with some advanced features like custom business hours (after-hours direct to voicemail), calling trees ("Press 1 to reach...") and call queues (rings on multiple lines simultaneously or sequentially), but works within your Zoom app, rather than a physical desk phone.
With Zoom Phones, you will use the Zoom application on your computer or mobile device to make and receive calls. In order to receive calls on your computer, you must leave the Zoom application running, at least in the background, and be signed in to your Fuller Zoom account. It will use the same mic and speakers you normally use for Zoom meetings. On your mobile device, you must have the Zoom application installed and be signed in, but it doesn't need to be running (just make sure you allow notifications from your Zoom app). Alternatively, you can also forward your Zoom phone to your mobile number.
The advantages of a Zoom phone over a traditional desk phone include flexibility, email transcriptions of voicemails, and control over advanced features like business hours and call queues. The additional advantages over a personal phone when working from home include avoiding the use of personal phone numbers and devices and the ability to make international calls and select your outgoing caller ID.
You may find the Zoom application for both your computer and mobile device here (if your are using a Fuller-owned Mac, Zoom will already be installed through the Managed Software Center) - https://zoom.us/download
If you have any questions, please contact vcsupport@fuller.edu. Zoom phones are currently only available for faculty and staff.
More Information
Managing Your Settings and Voicemail
Using Zoom Phones to Make and Receive Calls
Zoom's User Guide for Zoom Phones